Phase 1
Phase 1: Gather real customer questions
Objective
Identify the questions people already ask before they buy so the website can answer them directly.
Actions
- List questions from calls, emails, enquiries, consultations, and sales conversations
- Group the questions into themes such as cost, timing, comparisons, process, and fit
- Prioritise the questions that influence buying decisions and search intent most often
Expected outcome
You have a usable question set that reflects real search and decision intent rather than guessed marketing topics.