Visibility
Know what is happening without stopping the bench
Statuses and ownership reduce interruptions and stop jobs disappearing into ‘someone’s pile’.
Explore fundamentalsDatopia • Flow
Jewellery Repair Software Features That Keep Work Moving
Explore the feature set that helps jewellery and watch workshops run cleaner workflows, reduce admin, and keep every job visible from booking jobs in to collection.
Datopia • Flow
Everything your workshop needs.
And nothing it doesn’t. Flow is built around real bench reality: packets, handovers, interruptions, trade partners and customer updates. Start with the essentials. Add structure only where it saves time.
Explore the feature areas below. When you’re ready, you can upgrade only for the workflows you actually use.
What Flow helps you do (fast)
Real outcomes that map directly to the feature areas below.
Evidence
Keep photos and notes attached to the job
Keep everything on one record so disputes are easier to resolve, conversations are clearer, and claim packs are stronger.
See uploads & historySpeed
Find any job instantly at the counter
Search or scan a QR code to open the exact job, with no folders and no panic at the counter.
See lookup toolsUpdates
Send consistent updates in one click
Templates and message history make customer comms quick and auditable.
See communicationWhat workshops say
How Flow Is Helping Other Jewellers
Early feedback from real workshops and retail jewellers
Bench fundamentals
The core workflow: booking jobs in, progressing, and collection
These are the features your team will use every day. They keep repairs visible, searchable, and easy to update without disrupting bench work.
Tracking
Traditional packets, modern tracking
Keep the packet on the bench. Flow adds a clean digital layer so anyone can see what is happening without interrupting the jeweller.
Uploads & history
Photos, documents and notes, all on the record
Stop losing context across phones, inboxes and messages. Keep evidence on the job where it belongs.
Progress
Progress you can see at a glance
Flow shows the real state of work across bench and counter with workshop-ready statuses and clear ownership.
Lookup
Find any job instantly (search + QR)
Search, scan, and open jobs without folders, delays, or panic at the counter.
Customer updates
Customer updates in one click
Send SMS, email, or WhatsApp updates quickly with templates and message history saved to the job record.
Team & control
Clarity across people, partners and locations
Add structure where it protects the workshop: ownership, notifications, controlled sharing and permissions.
Assignments
Assignments that make handovers obvious
Know who owns each job and what comes next, without turning the workshop into a micromanaged system.
Notifications
Mentions and notifications that link to the work
Tag someone and they see it instantly, tied to the exact record that needs attention.
Partner sharing
Trade partner sharing (under a DSA)
Share jobs securely with trade partners under a Data Sharing Agreement, so collaboration stays controlled.
Multi-site
Multi-site clarity: know where every job is
Track transfers and location context so nothing stalls between branches.
Permissions
Permissions and data controls
Control what users and partners can see, and protect customer data, pricing, and private notes by default.
Workflow add-ons
Extra tools when volume and complexity increase
These features help when volume rises, shipping increases, and admin needs more structure without adding friction.
Parcels
Parcels and posting workflows
Keep shipping admin connected to the work, with tracking numbers, batch handling, and evidence in one place.
Pricing
Faster pricing from a set list
If your work is priced from a known list, Flow helps you apply prices quickly and consistently without reinventing the wheel each time.
Estimates
Estimates and approvals
Create clear, branded estimate emails quickly, with estimate history attached to the job record for future reference.
Before you decide
Practical answers before you commit
Clear answers to the questions workshops ask when assessing operational fit, rollout risk, and return on time.
Getting started
Workflow fit
Commercial + trust
Flow
Want to see your workflow inside Flow?
Book a quick demo and we will map Flow to how your workshop actually works, including packet-based workflows.